Shipping policy
Shipping Information
At Heurovita, we are committed to delivering your order safely and efficiently. Below you’ll find all relevant information regarding shipping to Germany, Austria, and Sweden.
1. Shipping Destinations
We currently offer standard shipping to:
- Germany
- Austria
- Sweden
We may also ship to selected additional European and international destinations.
2. Handling & Delivery Times
We aim to process and dispatch your order as quickly as possible.
- Handling time: Orders are processed within 1 business day, Monday to Friday.
- Estimated delivery time after dispatch:
| Country | Estimated Delivery Time |
|---|---|
| Germany | 7–14 business days |
| Austria | 7–14 business days |
| Sweden | 7–14 business days |
Delivery times refer to transit time after dispatch. Weekends and public holidays are not considered business days.
3. Shipping Costs
We offer FREE standard shipping on all orders to Germany, Austria, and Sweden.
No minimum order value is required.
4. Shipping Carriers
We work with trusted international and local delivery partners to ensure your order reaches you safely.
The carrier used may vary depending on your country, region, and the fulfilment centre processing your order.
5. Tracking Your Order
As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can then follow the progress of your delivery through our Track Your Order page.
6. Order Changes & Cancellations
Because we process orders quickly, changes or cancellations can only be requested within 2 hours of placing your order.
After this period, your order may already have entered the fulfilment process and we cannot guarantee that changes will still be possible.
For urgent requests, please contact us immediately at:
7. Incorrect or Undeliverable Addresses
Please make sure your shipping address is complete and correct before placing your order.
Heurovita cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If your parcel is returned to us because of an incorrect address or because it was not collected, we may arrange reshipment subject to a handling fee.
8. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, we will provide a first replacement at no additional cost.
Please report any delivery issue within 5 days of the estimated delivery date by contacting:
9. Customs & Import Charges
Depending on the shipping route and destination, customs duties, taxes, or import charges may apply.
Any such charges are the responsibility of the customer and may vary depending on local regulations.
Heurovita cannot be held responsible for delays caused by customs processing.
Need Help?
Our customer service team is happy to assist with any questions regarding your order or delivery.
Heurovita
Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@heurovita.com
Customer Service: Monday to Friday, 9:00 AM – 5:00 PM (GMT)